Job Command
Support
Questions, billing help, PIN recovery, or a data request — email Job Command support at jobcommandofficial@gmail.com. The answers below cover the things shops ask most.
Contact us
Email us at jobcommandofficial@gmail.com. That inbox reaches the Job Command team directly — there is no ticket queue or call center in between.
Tell us your shop name, the email or phone number on your account, and what happened on screen. A screenshot helps more than anything else. We read every message and reply from the same address.
For billing questions, a copy of your shop data, or a deletion request, the same address works — those requests are covered in the Terms & Conditions and the Privacy Policy.
How do I get started?
Open jobcommand.app, finish the short company setup, and agree to the Terms & Conditions and Privacy Policy. New shops get a 14-day free trial of the Base App; a $1 card check at signup is released right away, and you are not charged for the Base App until the trial ends.
How much does it cost after the trial?
The Base App is $199 per month, or $1,990 per year on yearly billing. The AI Answering Service is a separate add-on at $59 per month. Prices are in US dollars; the full pricing terms live in the Terms & Conditions.
How do I cancel?
Cancel in Company → Billing, or through the Stripe customer portal when Stripe is connected, before the next renewal to avoid the next charge. Cancellation takes effect at the end of the current paid period, and you keep the access you already paid for until then. Canceling the Base App and canceling the answering add-on are separate.
I am locked out or forgot my PIN — what do I do?
Use the PIN recovery flow on the sign-in screen: a one-time code is emailed to the owner/recovery email on the account. If that email no longer reaches you, contact us at the address above and we will verify the account another way.
How do I get a copy of my data, or delete it?
Email jobcommandofficial@gmail.com from the address on the account. Job photos, hours, and invoices stay until you delete the job or reset the shop database; the Privacy Policy explains what is kept and what a deletion request removes.
Does the app track my crew all day?
No. Crew GPS pings happen while a crew member is clocked in, as described in the Privacy Policy — not off the clock. Sign-in sessions use an HttpOnly session cookie.
Something looks broken — what should I try first?
Refresh the page once; the app is built so a plain refresh shows the current version. If it still looks wrong, email us a screenshot with your shop name and what you tapped right before it happened — that is usually enough for us to reproduce it.
